call to this number are barred from your phone

Khada30
Investigator
Investigator

‎30-09-2019 05:05 PM

Why do I hear: call to this number are barred from your phone when I try to call Polish number? I don't have a blocked person, I turned on and off the flight mode, international calling is not enabled.

17 REPLIES 17
tahirmian
Ace Contributor
Ace Contributor

‎30-09-2019 05:24 PM

Hi @Khada30 in my EE app check-in control and turn your International on.

Screenshot_20190930-172227_My EE.jpg

Thanks 

XRaySpeX
EE Community Star
EE Community Star

‎30-09-2019 05:25 PM

Are you in UK? Are you on contract or PAYG?

 

International calling should be enabled in your MyEE.

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0 Helpful
Khada30
Investigator
Investigator
In response to tahirmian

‎30-09-2019 07:01 PM

Where is that option?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Khada30

‎01-10-2019 08:13 AM

Hi @Khada30,

 

Welcome to the EE Community. 🙂

 

You can find the option in My EE by selecting Manage device from the menu.

 

Hope this helps.

 

James

0 Helpful
Gchadwick1392
Visitor
In response to tahirmian

‎23-11-2019 06:13 PM

Where is this found on the app? 

0 Helpful
Katie_B
EE Community Support Team
In response to Gchadwick1392

‎24-11-2019 08:04 AM

Good Morning @Gchadwick1392. 

 

Welcome back to the community. 

 

Please log in to your My EE Online and follow these steps:

 

Menu > Manage Device > Ensure Calling Abroad is ticked. 

 

Katie 🙂

0 Helpful
cristiantobol
Investigator
Investigator
In response to Katie_B

‎17-06-2020 05:05 PM

There is no such option in My EE app nor on the website. Did anything change? I cannot call any number although I got add-ons.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to cristiantobol

‎17-06-2020 05:15 PM

Hi @cristiantobol,

 

Welcome to the EE Community. 🙂

 

To find your roaming settings in My EE go to Menu > Account Settings > Control Content > Roaming abroad

 

Hope this helps.

 

James

0 Helpful
cristiantobol
Investigator
Investigator
In response to James_B

‎17-06-2020 05:20 PM

Hi @James_B 

 

I'm sorry but there is no such option in My EE app nor on the My EE section on EE website. 

 

Thanks, 

 

Cristian