I’m getting regular voicemail notifications but there is no voicemail?

[Chris_B]

@Paulforth44  Have you tried just restarting the device?  Turn it off for a few minutes before you turn it back on. 

[Paulforth44]

Yeah tried that Chris thanks 🙏🏼 

[Lee_H]

Hi @Paulforth44 and welcome to the community.

This is indeed very strange, it sounds like you may need a voicemail reset by our technical teams.

Let us know how you get on.

Many thanks,

Lee

[Paulforth44]

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@Lee_H wrote:

Hi @Paulforth44 and welcome to the community.

This is indeed very strange, it sounds like you may need a voicemail reset by our technical teams.

Let us know how you get on.

Many thanks,

Lee

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Hi Lee I opened a text chat with an advisor yesterday with a lovely lady who did as much as she could by showing me how to reset voicemail by turning it on and off through the voicemail settings but it won’t work, I need to call them.

Thanks,

Paul.

[Chris_B · Accepted solution]

@Paulforth44  Call your device from a different phone and leave a voicemail.  Now on your phone listen to that voicemail in full then delete that voicemail.   Hopefully this will correct this issue. 

[Leanne_T]

Good Afternoon @Paulforth44

Thanks for the update.

Can you try the advice from @Chris_B, and let us know how you get on.

Leanne 🙂

[Paulforth44]

Ok Thanks.

[Paulforth44]

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@Chris_B wrote:

@Paulforth44  Call your device from a different phone and leave a voicemail.  Now on your phone listen to that voicemail in full then delete that voicemail.   Hopefully this will correct this issue. 

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YES!  That has solved it Chris,

Thanks for your help,

Paul.

[Chris_B]

@Paulforth44  That’s good to hear.