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for some reason my samsung TV with not connect to my wifi

grovsey
Investigator
Investigator

all of a sudden my tv will not pair with my modem ,I have tried the usual off unplugging everything ,checking the time is correct ,resetting network everything basically I can see online and just won't connect ,I put password in and nothing. 

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2 REPLIES 2
Rach_H
EE Community Support Team

Hi @grovsey,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your TV. Are you able to connect your other device to your WiFi without any issues?

Rach

Schockwave
EE Community Star
EE Community Star

@grovsey , have you logged in to your router and clicked on compatibility and tried connecting that way, as it may need you to use 2.4 GHZ rather than the 5 GHZ and that is why you are having problems?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.