Wrong TV box sent out. New customer

Barnesy1973 · ‎04-06-2026

Hello. I’m a new EE broadband and TV customer and they are installing next week. When I ordered in store I ordered one box that can record along with two boxes that don’t. I’ve had my delivery notification email today and they are sending three boxes that don’t record. Any ideas how I can fix this plssse? Thanks

Schockwave · ‎04-06-2026

Hello @Barnesy1973 ,

Welcome to the community,

I would suggest ringing customer service, preferably the store and speak to them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎04-06-2026

Hello @Barnesy1973 ,

Welcome to the community,

I would suggest ringing customer service, preferably the store and speak to them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.