Got my Full fibre broadband installed today. After a few frustrating hours trying to set everything up i am still having issues with EETV and in particular Now.
I have the Now entertainment package and can view channels through the Now app on my TV, but not if i try to view them through the EETV guide. If for example i try to view Sky Atlantic through the EETV guide (channel 342) the following happens
a message pops up saying “you need to set up Sky Atlantic or add it to your TV package. Press OK for more info”
pressing OK brings up a screen with some general blurb and a button saying “ Get NOW channels on EE TV”.
Clicking that results in an error message “ Sorry there’s been an issue. Try again later, or to order a new package today please call us on 0800 800 150. BTP-19002”
This happens for each NOW channel that i am supposed to be able to view.
How do I “set up” the channels, so i can view them through the EETV guide rather than the app? I shouldn't need to add them to my package as they surely are already part of it. I am not finding the EE app or the Website particularly helpful in solving this issue.
