TV pro box Netflix app problem

[Gary2paws]

Problem with my EE TV pro box Netflix app.

This app keeps kicking me off Netflix after approx 4 minutes of watching on Netflix. This as been happening since end of March and after several reboots of both hub and TV pro box and a new box sent to me. This problem is still happening. 

Now I have been told that it's a Netflix update problem and they are trying to fix it. A call to Netflix and I was told they have no record of an update problem therefore, who is telling me the truth? Does anyone else have this problem? 

[Sunflowerbee]

Hiya, having the same problem. Could you add me to the list as well please. Thank you

[DarrenDev]

Thanks @Sunflowerbee - I've added you.

There are a couple of things that you all have in common, which I think will really help narrow down the investigation!

[JayBee74]

Hi. Yes happening to me also. Netflix kicks us out after about 4mins. Thanks 

[DarrenDev]

I've added you to the list @JayBee74 however I can see that there's a fault on your line causing extremely poor connection speeds - it's running at much lower speed than it should, and frequently switching to 4G backup.  I recommend you call to raise a fault, as the system is showing a high resistance joint. It should be easy to fix.

[Gazza331]

Mine working fine properly people have very slow Internet issues as being wacthing Netflix without no issues today on my Mini Box looks the issue has being fixed 

[HughHodge1]

Hi. Just tried Netflix again and it all seems to be ok now. Only thing I did was reboot of the router yesterday and today Netflix seems to be ok. 

[Gary2paws]

Well I have just tried mine and I'm unable to watch Netflix for long. Hearing about reboot I decided to reboot my broadband box and then I re set my TV box to factory settings and started it again. But still having issues. 

Obviously your fault is not the same as mine. 

Looks like another month without Netflix.