Samsung TV with Free TNT Sports

[Maz1981]

Hi, I ordered a Samsung TV with free TNT sports about 3 or 4 weeks ago, I have had no messaged regarding the activation and every time I call customer service they just send me a text with a link so sign up for TNT for £20 per month, nothing is showing on my account or APP 

Please help!!!

[Leanne_T]

Hi @Maz1981 

Thanks for coming to the community. 

Do you have the TNT Sports add-on showing in your EE app within the add-ons? 

Leanne 🙂

[Maz1981]

Hi, 

Thanks for your message, No, i have the option to sign up for TNT sports as an add on for £20 per month 

[Leanne_T]

Thanks for checking @Maz1981 

Did you add the TV to your pay monthly account? 

If so, do you have a mobile plan on the same account and checking the add-ons for this number? 

Leanne. 

[Maz1981]

Hi Yes, 

was purchased as an add on with my mobile, nothing shows on that add on 

[Maz1981]

@Leanne_T  i have had 3 phone calls with Customer service who couldn't help, also went into store who advised they have nothing to do with the add ons for mobile plans 

All in all not a great experience 

[Leanne_T]

I am very sorry to hear this @Maz1981

We have no account access on the community to get this looked into for you, please try giving us another call on 150 to see if this can be fully investigated for you.

Thank you. 

Leanne. 

[Georgie1995]

Hi. I am having same issue - did you resolve?

[delboycv]

Did this get resolved as I'm dealing with same issue now