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Recording Thumbnails

Tottnes
Contributor
Contributor

‎02-04-2026 08:49 AM - last edited on ‎02-04-2026 10:46 AM by

  • Hi not very important question but playing my recordings on my TV are ok but the photos of the recorded shows are just a square black screen just showing the Chanel and program recorded 
  • Thanks
  • Don't want to do a re boot.
0 Helpful
3 REPLIES 3
zulu17
Problem solver
Problem solver

‎02-04-2026 12:02 PM

Is this a recurring problem or a one off incident ?

Is it all recordings or just some ?

Are they all (very) old recordings affected ?

If you use a linked EETV  mobile app to monitor/set recordings are the images also missing on the app as well as the box ?

DarrenDev
EE Product Expert

‎02-04-2026 12:05 PM - edited ‎02-04-2026 12:22 PM

I can confirm that there is an issue - the YouView services that provide programme information (to the box, and the EE TV app) are currently missing a few bits of key information (including images).  I'm raising it with them now.

Update: it had already been spotted by our test teams this morning, and is already being investigated.

Tottnes
Contributor
Contributor
In response to DarrenDev

‎02-04-2026 12:50 PM

20260402_124702.jpgHad eetv since May can't wait till contract ends and go to sky hub always problems with this sevice 

0 Helpful