Planned BBC iPlayer outages on EE TV

[NickBS]

BBC are making a change to upgrade their metadata feed which, in long term will drive improvements to the user experience when watching content via BBC iPlayer. This change does not impact recordings. The improvements we’ll see from this change:

• UHD content will include the "UHD" attribute on supported devices
• Reduces content disparity/duplication and improves linking to the TV Guide (EPG)
• Improves series ordering

Changes begin from the 7^th Feb and complete on the 21^st Feb and impact all EE TV customers. See below for schedule and impact.

When?	Who is impacted?	What’s the experience?
7th February	Ex BT TV boxes H3 YouView+ EE TV Recordable Box  Z4 TV Box EE TV 4K Recordable Box EE TV Box Pro New EE TV boxes EE TV Box Pro IP EE TV Box Mini	For 5-10 minutes, between 10:00-11:00am – Customers will not be able access the BBC iPlayer App. This means that they won’t be able to access the App directly, as well as watch via a tile that leads to BBC iPlayer (via Search, Watchlist etc). Customers will be presented with a YVM105 error.   As the change is impacting the ability to launch the app, Customers who are already in the App and watching content will not impacted.
7th February	EE TV on Apple TV	For 5-10 minutes, between 10:00-11:00am – Customers will not be able to access content via a tile that leads to BBC iPlayer (via Search, Watchlist etc). Customers will be presented with a YVM105 error.   Customers will however be able to access the BBC iPlayer App (unlike the other boxes)
Between 7th Feb - 21st Feb	Ex BT TV boxes EE TV Recordable Box  Z4 TV Box EE TV 4K Recordable Box EE TV Box Pro New EE TV boxes EE TV Box Pro IP EE TV Box Mini	Customers may see duplicate tiles for BBC content that leads to the iPlayer in their Watch List. Both tiles will still launch allowing the Customer to watch the content, but they’ll see a duplicate. The duplicate will then disappear after the 21st  without any Customer intervention. Advice to customers is not to delete the duplicate in case they delete the new link

[XRaySpeX]

Won't this affect anybody with a smart TV?

[NickBS]

@XRaySpeX  see below from our TV product team...

So this is only impacting the App on the EE TV boxes, not via Smart TVs – as the change is updating our metadata stream on the boxes. 

 👍

[XRaySpeX]

Ah, OK.

I dunno about others, but I found your list TMI. Are these all diff products or features within the same product? E.g. Are G5 EE TV & G4 EE TV diff products?

[NickBS]

They are older boxes that were BT TV boxes before the switchover to EE TV. I'll update the table to make that clear.