No Sky Sports HD & Discovery Channels, even though I am billed for them

[Mr-Mogwye]

Since I was transferred from BT to EE on July 1st 2024, my Sky Sports HD channels and Discovery channels have NOT worked. My EE package clearly shows that Sky HD is part of my package and they are duly charging me for the privilege. I have contacted EE on four occasions with telephone calls of 60 to 90 minutes for EE to resolve the problem. On each occasion they have said it will take 4-5 days for them to reconnect my HD channels. - Whai on earth is going on; I have been very polite and understanding up till now. However I am getting very annoyed with the hollow promises that EE are making and then do precisely nothing about it - My wife is a registered Severely Sight Impaired person with an 85% loss of focus/vision and it’s absolutely imperative that we have the HD channels so that she can sometimes see blurred images on the TV screen - The way that I have been treated with a pack of lies and NO HD connections being made, is totally unacceptable. EE are failing in their duty to provide the service that they are charging me for. I wish I had never been part of the EE package - Will a senior person at EE please reply to my post so that this major problem can be sorted out with urgent haste.

[Mr-Mogwye]

Thank you, now working again.

I sincerely hope this is the end of the problem.

As I don’t use a mobile phone, I cannot use your app, I cannot login to see my bill because I don’t know my account number, can you please forward it to me.

I only use a PC to view all info, can I use my PC to view my bill ?

KR.

Don.

Sent from
Don
*******@************

[Leanne_T]

Hi there @Mr-Mogwye 

Thanks for coming back to me. 

Sorry we have no access to your account details on the community, your account number should be on the welcome email you received. 

If you no longer have this, please call us and the team can get the account number for you 🙂

Leanne.