cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New EE TV Pro Box - No Aerial

phoenix2110
Visitor

Hiya! I've just received my new TV box today and hooked up to the TV. 

I do not have an aerial so it is just on wifi. However, none of my channels are loading. There are 0 channels on the guide. I thought this may be because my service isn't live yet, as I am also getting EE broadband but that isn't scheduled to go live for a few more days, so I thought maybe connecting to my old wifi was hindering it. 

However, I can log in to the EE TV app and see the guide just fine, and my channels are all loaded. 

Has anyone had a similar experience, or am I missing something? Does the box have to be connected to an aerial or to the broadband using an ethernet cable?

Thanks in advance!

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@phoenix2110  You need the service to be live to receive EE TV via broadband.  The box can use WiFi or Ethernet. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@phoenix2110  You need the service to be live to receive EE TV via broadband.  The box can use WiFi or Ethernet. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.