Netflix

[Apresdee]

I have had my Netflix linked to EE for many months, all ok

today, all works fine via EE box

however, I can no longer access Netflix via Apple TV or any Netflix App outside of the EE TV box

any ideas??

cheers

adam

[DarrenDev]

What do you mean when you say "no longer access"? Are you confident that you're logging in with the same account?

[Apresdee]

Yep

same user and password

via EE TV box.  All ok

iphone Netflix app, pc Netflix and Apple TV Netflix App

.   Logs on and asks me to set up payment details.  Has no profile info 

cheers

Adam

[DarrenDev]

Our interface with Netflix doesn't allow us to see what email address is paired with your account - it only tells us that one is.  If you're 100% confident that you're using the correct email address, then there are 2 options:

1. You can contact Netflix to ask what's going on

2. I can disassociate your existing account pairing, to then allow you to pair it again - this will fix the problem, but if you use a different email address to what you were using previously, you'll lose all viewing history and preferences.

If you'd like me to proceed with option 2 then please send me an email at tv.apps@ee.co.uk including your EE account number in the email.  That'll be my authorisation to detach your account.  I'll then reply with instructions on how to pair it again.

[Apresdee · Accepted solution]

After speaking with Netflix, it appears my account was being hacked with an unknown email.  All now sorted and ok.  Thanks for your help 

Adam