Missing channels IPC6023 error

[Dellstar]

Recently had fibre installed in our rural location so took the opportunity to ditch sky dish and went with EE tv package. installation was fine but meant router sited about 4 metres for TV pro box. We have not used our aerial for years and decided during set up decided to tune via broadband. We have 58 TV Channels and 133 Subscription Channels then I logged into all the apps and subscriptions so  I thought everything was good? Wrong! Channel 4 HD IPC6023 error then channel 5, 9, 11, 13, 26, 40, 231, 330 etc…  all other channels and apps working fine? Tried update channels, powered down and  reset tv box, router,  broadband connection and finally factory reset. I have tried a powerline wired connection as well as wired connection using an extremely long ISDN cable I found in my “old tech” box.  No different so clearly not a wifi issue. I read on another forum that a sky broadband user had same issue and they found out sky had turned off the NOW boost? Is there such a thing for EE? Or can anyone explain as my wife is furious as she now wants our EE 4G mobile broadband back and I can’t blame her as I thought was a fantastic piece of kit!  HELP

[Midnight_Voice]

@Dellstar 

IPC6023 means that multicast, the mechanism by which IP channels are delivered over the EPG, is not working. This is not, alas, unusual, especially with a new installation.

So I would expect every EPG channel on the Box Pro to be affected, but your apps to be fine. Where you do at least have the ability to watch all the live programming while this problem is ongoing, but rather less conveniently.

With this error, do you get it immediately you select an EPG programme, or do you get a minute or two OK before it errors?

If immediate, this generally means the problem is not on your premises, so nothing you can do, except contact EETV for help, so they can investigate this and fix it for you.

And it’s nothing that EETV might have switched off - it’s something they haven’t turned on 😢 

[Dellstar]

Many thanks for reply.  When you select one of the IPC error channels it does bring up the name of channel plus the bar for a few seconds. I initially lhought we had accidentally paused it but no it makes no difference if you press play on the control. The screen then goes to “there is a problem with this channel…. IPC6023… HELP or BACK”. I thought our RING security network may be causing interference so EE tech disabled 5Mhz band and I shut down the RING network and went through all the start up protocol again including factory reset. Same issues although it is strange ITV X requests a login now before set up has completed. Also what’s strange is Netflix doesn’t require a new login even after a factory reset. I have an engineer coming first thing in the morning so I will post an update if we get a resolution or not.

[Midnight_Voice]

@Dellstar 

The itvX request as part of set up is normal. Netflix has probably tied you to some aspect of your TV that survives a factory reset, like its individual serial number.

I have RING, at least the doorbell, and I have no issues with it, but that was a good check, to eliminate it as an issue.

It’s good you have an engineer coming. If the problem is on your premises, he can likely fix it (those PLAs, depending on their age, might interfere with multicast, though I do know you were getting the issue over WiFi alone). And if not, he can check the exchange at least, and maybe even further back towards the EETV servers.

[CustardCreams]

Ensure your issue is escalated to the TMC department as it is them (and only them) who can investigate it for you. As willing as the front line EE guides may be they have no powers to resolve this unfortunately. 

Good luck.