Losing streaming of TNT Sports on EE TV?

[neilb973]

Since the switch from Discovery+ to HBO Max, I have been able to stream using the HBO Max app.

However, this stopped abruptly at the weekend and I have an email from HBO Max which seems to suggest that my 'temporary' ability to stream has ended and that I don't have a subscription to this now. It appears to be inviting me to pay more for an additional subscription.

Firstly, is this right?

Secondly, if I cannot stream TNT Sports 'on the go' any longer, is this a significant change to the service being offered/provided and can I cancel my EETV package with EE as a result?

[DarrenDev · Accepted solution]

During migration to HBO Max, all accounts were revalidated to ensure that they're still entitled to access the app.  For those where a valid subscription couldn't be found, a temporary subscription was provided to allow further time to validate accounts.

On May 7th, all accounts that still couldn't be mapped to a bill were stopped.  This will be what you experienced.

Where does your subscription to TNT Sports come from?  EE mobile? Broadband?  EE TV?

Update: I've just found your account, and can confirm there's an error on it.  I'm getting it fixed now.

[neilb973]

Oh, thank you. That sounds positive. Please can you advise when the error has been fixed.

[chadlad100]

I have exactly the same issue

[DarrenDev]

@neilb973 your account is now fixed.  Log into https://id.ee.co.uk/ select Plans & Subscriptions, TV & Sport, and you'll see an option to Start Activation for TNT Sports.

[DarrenDev]

@chadlad100 I've replied on the other thread you created

[neilb973]

Amazing, thank you! It's working.

This has been a much better experience than trying to fix anything on the telephone with EE (I called about this on Saturday afternoon and it took ages to get absolutely nowhere!)

Thanks again.

[JWhitehill]

Hello. I’m also having the same problem, please can this be looked into? 

Thanks 

[DarrenDev]

@JWhitehill do you have an active subscription?  I can't find one on your email address - only an old one that failed to be cancelled last year when you closed your account. I'm assuming the temporary subscription you had was from that.

If you have a valid subscription now, please email me at eetvsupport@ee.co.uk with your account number.