Issues with EE TV app

[APACHE060]

Hello,

have the following issues with EE TV app sometimes find that when I send a recording to the box by the TV app the following message appears at the top of the app recording clash but there is no recording clash and this seems to happen more frequently, have removed the app and install the app again but no good.

Any help would be greatly appreciated 

Thanks

[zulu17]

Clearly the data that Youview/EE already have for your box suggests that your new recording request will clash with a future recording. . Do you set series recordings ?

[APACHE060]

Yes I do set series recordings

[DarrenDev · Accepted solution]

The only way the app could tell you that there's a recording clash is if the TV Box replied with that message when the recording attempt was sent to it.

Given that you've also mentioned that you're having issues with recordings failures, it does sound like something strange is going on with your TV service.

You don't appear to be logged into the EE TV app, so I'm unable to view the logs for it.  It would be great if you could log into https://ee.co.uk and then add your account to your EE ID.  You'll then be able to log into the EE TV app with the same EE ID, and I'll be able to see exactly what is going on.

[APACHE060]

Hi DarrenDev

have tried to sign in to my account on the TV APP but when I try the following message appears on the screen Subscription not found We can’t find an active TV subscription on this account.

Any more help would be greatly appreciated 

Thanks

[DarrenDev]

Your EE account isn't currently associated with your EE ID @APACHE060 

Can you please log into https://ee.co.uk/exp/migrate/link-your-products and then select "Broadband customers" to link your broadband with your EE ID.  Once done, the error in the EE TV app should disappear.

[APACHE060]

Hello,

have  followed your instructions and the error has gone, have logged in to the app,

Do you still want to view the logs ?

Please let me know.

Thanks

[DarrenDev]

If it's working for you now, then nothing further is needed at this point - let me know if you see any unexpected behaviour again.

[APACHE060]

Hello,

when I followed your instructions and log in the account, when I got in it told me that my email address was link to other account and did I want to delete the old account so I click yes and so as I did all the information loaded up on the account

Do you think this could have been part of the problem with the recordings ?

Thanks

[DarrenDev]

No - the recording functionality in the app isn't connected with the login/subscription side at all.  Logging in only helps me identify your device, so that I can then view exactly what it's doing, and what your TV box is saying about your recording requests.