13-08-2024 08:16 PM - edited 13-08-2024 08:17 PM
I am intermittently getting the above error code including a couple or minutes ago, when putting my EE Pro box hdmi source back on after watching itv3 in IP mode.
After it asks me to call EE, I press ok and it then works.
Can this please be investigated?
Thanks
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15-08-2024 10:04 AM
While I can’t even follow the steps that cause this issue (!) why would this be something that affects the Pro box, and yet not the Apple TV?
Are you sure this won’t just be out of the frying pan into the fire?
15-08-2024 10:30 AM
If this is an issue on Apple TV, it'll be something we have 100% control of, and can fix in our app. If reported today, we could have a fix live in a few days if needed.
For anything YouView related we're reliant on them, where it'll be a minimum of 3 months before we see a fix, and that's only if the issue is high enough priority for them to work on it.
15-08-2024 10:50 AM - edited 15-08-2024 10:51 AM
Many thanks @DarrenDev
I called the helpdesk, explained the situation and they are going to send out the apple TV box.
15-08-2024 02:57 PM - edited 15-08-2024 02:58 PM
Whatever I’ve got (my wife calls it ‘Rottweiler syndrome’ ) make me worry about stuff I don’t understand like a dog worrying a bone 😛 So I hope you don’t mind me asking this.
You said:-
I am intermittently getting the above error code including a couple or minutes ago, when putting my EE Pro box hdmi source back on after watching itv3 in IP mode.
Can I ask what this means? If you were watching itv3 in IP mode, I presume this was going down the HDMI cable from the Pro box to the Roku TV, to the HDMI input the Pro box was on. So what action was ‘putting the HDMI source back on’, and why was it necessary?
I may just be showing my ignorance of how the Pro box works compared with how I think it should work, of course…
I very vaguely recall from the YouView Community (and it may even be a false memory, or at least something out of context, though there is no way of going back and checking now) that YouView boxes were programmed to hang on to their HDCP connection like grim death, as it took so long to re-establish, and this was causing a few problems in those rare instances where a connection needed a different level of HDCP, and the new handshake wasn’t forthcoming.
Makes me wonder if IP mode has to be more flexible regarding HDCP, a new handshake is needed, and the Roku TV Is a bit slow at doing this.
And the YouView box times out too soon, with a three month wait for a fix, whereas @DarrenDev et al can reprogram the Apple TV in a trice to wait a bit longer where necessary.
Certainly though, the Roku Community has a dense sprinkling of HDCP issues, though more with the sticks than the TVs, though those have their share.
Might be to do with the remote, also. I’m a left handed user of a right handed mouse, so I lay my fingers over the buttons in an unusual way. And when I was beta testing the Turnpike email software, there was a time when I could crash it at will, just by pressing a mouse button. But the developers couldn’t reproduce it. In the end, and only by reading the code, they found the infinitesimally small window of opportunity for a duplicate click to bring the software down. But I could hit this window every time, with a doubleclick that the software saw as two clicks, one to start the task, whatever it was, and one to repeat the start in the narrow window and crash the thing.
I wonder if there might be something like this that you are provoking on the Pro remote, especially as (I think) @DarrenDev ‘s logs are showing something different happening from what you are describing happening.
Just some thoughts, probably overthoughts 🤔
15-08-2024 03:36 PM
@Midnight_Voice no worries.
Since last year any Freeview play TVs with channel line management have BBC channels in the 300 and 500 channel range that pick up direct streams from BBC Iplayer where HD channels are not available.
If these are being delivered in a similar way with the Pro box in IP mode, maybe that's what's causing the issue, even though when I have been going into my Pro box itv3 comes on as I have been watching it before I turned the TV off for a couple of hours.
As @DarrenDev has said, EE is prohibited to view what apps you have been using on your TV.