Ipc6017

[Weerab2024]

I am intermittently getting the above error code including a couple or minutes ago, when putting my EE Pro box hdmi source back on after watching itv3 in IP mode.

After it asks me to call EE, I press ok and it then works. 

Can this please be investigated? 

Thanks 

[Midnight_Voice]

@Weerab2024 

Does any of this help?

https://www.bt.com/help/tv/what-do-the-bt-tv-error-codes-mean-

IPC6009, IPC6011, IPC6012, IPC6017

If the content isn’t available after five minutes, follow these steps to try and fix the errors:

1. Try to access the BT Player. Press the Home (or YouView) button, then scroll to and select BT Player
2. If you still see the error message then try restarting your equipment by following these steps:
   • First, restart your Hub
   • Wait for the broadband light on your Hub to go blue
   • Restart your TV box, using the power switch on the back
   • Now check if you still receive the error
3. Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
4. Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK
5. If you're still having an issue contact the TV Helpdesk >

[Weerab2024]

Thanks @Midnight_Voice 

It does come back on after a minute and works some days straight away and not at other times.

When it happens again I will try restarting the router. 

Software is fully updated and it's been confirmed on here that updating apps doesn't actually do anything so not sure why that's in the article you copied it from. 

[Midnight_Voice]

@Weerab2024 

Yes, I noticed that. Maybe it was written before YouView ‘fessed up  that the button doesn’t actually do anything.

At least it doesn’t bring up the message ‘Please do not press this button again’ as per THHGTTG 😛

[DarrenDev]

IPC6017 occurs when the content protection rules fail to apply.  In your case, it'll be because you've switched to an alternative HDMI source, causing the HDCP session to be terminated.  When you switch back, the channel is trying to resume, but the TV is a little slow to resume the protection.

Are you switching between HDMI sources on the TV?  Or using an external switcher? (e.g. an amp)

[Weerab2024]

@DarrenDev, it's a Roku tv so there is no source button or external switcher as such. I just choose the hdmi input from the main screen. 

Is this going to be a continuing issue with the Pro TV box and my TV? Should I switch to the apple TV product to avoid this error? 

[DarrenDev]

From what I can tell @Weerab2024 it's happened 3 times for you.  Each time, you were in an app when you switched to a different input (we're not allowed to know which app).  When you switch back to the TV Box input it causes the app to terminate, which then attempts to start the channel again - but your TV hasn't negotiated settings again yet.  When you leave the TV Box Pro consuming a TV channel, it switches back without error.

Do you know which app you were in?

[Weerab2024]

@DarrenDev I think it was the itvx app within the pro box. 

I didn't actually go to a different source on my Roku tv so not sure what is happening 

[Weerab2024]

@DarrenDev so it happened again last night and I had switched to my freeview to watch a channel that's not available in IP mode and incidentally went to 501 which is one of the new links that goes straight to BBC News in Iplayer. Then went into my Pro box and had the same issue. 

As a work around I can click ok 3 times and fix it but it's probably going to be a bit frustrating in the long term. 

I think the only solution long term would be if I just phoned and swapped to the apple box and stick with it?

I can get frustrated with change as I have Dyspraxia, and I am not the most decisive person in the world but needs must.

[DarrenDev · Accepted solution]

Again, the logs show that you were in an application when you resumed your TV Box Pro.  Strange.  As it's only a minor annoyance with an easy workaround, I doubt we'll be able to prioritise asking YouView for a fix for this issue.

If you're happy to give up the ability to record, then the Apple TV is the better option anyway.  You can call the helpdesk and they'll be able to swap it for you.  There will be a £30 activation charge for it though.