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I recently upgraded my broadband

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Erin94
Visitor

‎16-01-2026 02:55 PM - last edited on ‎20-01-2026 10:50 AM by

Hi, I recently upgraded my broadband and with the new contract I was able to get EE tv and my Netflix paid alongside. I was told my fella in shop it would automatically change on my account once I logged into Netflix. This hasn’t happened and I’m still being charged for Netflix and my broadband that are now meant to be together in one payment. Has anyone else had the same issue. Thanks. 

[Mod edit: add title]

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Rach_H
EE Community Support Team

‎16-01-2026 06:35 PM

Hi @Erin94,

Welcome to the Community!

We know how important it is for you to know what you're paying when it comes to your bills, so I can understand your concern that these are higher than expected. I'd recommend reaching out to our team, and they will be able to take a look into what has happened here, and help you to get this sorted.

Rach

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Rach_H
EE Community Support Team

‎16-01-2026 06:35 PM

Hi @Erin94,

Welcome to the Community!

We know how important it is for you to know what you're paying when it comes to your bills, so I can understand your concern that these are higher than expected. I'd recommend reaching out to our team, and they will be able to take a look into what has happened here, and help you to get this sorted.

Rach