Help with new tv box pro

TomdeTaylor
Investigator
Investigator

Just had tv box pro installed. One question though, when you pause a program half way through and then return later, it doesn't seem to remember where you paused watching that program. You have to start program again and fast forward through that recording.  Is this right????

1 REPLY 1
Midnight_Voice
EE Community Star
EE Community Star

@TomdeTaylor 

So you are just talking about recordings here, yes? What channels are you recording?

But it certainly wouldn’t be right for recordings from Freeview, where you should see Continue Watching under partly-watched programmes, both on the Home Screen and in the My TV details (click/tap the images to see them enlarged):-

IMG_1602.jpeg

 

IMG_1601.jpeg
How are you exiting the partially watched recordings? I just use Back…

But here, I suggest that you go to Settings/Factory Reset, select Factory Reset (Keep Recordings), OK it, and see if this fixes the issue.

Otherwise, come back with the specific programme(s) you have recorded which give you this problem, title, channel, date, and I’ll try to reproduce it more exactly.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*