Error YVM104

[FishnetChicken]

Started today on both boxes. I have live TV, but no guide or apps. I get my channels through internet so there's is definitely an internet connection, but it says no internet available on the settings page.

Tried wired & wireless connections. Rebooted all devices, factory reset main box, factory reset router - no help. Internet connection is absolutely fine.

Tried calling but there's nobody available on tech support - which I find pretty incredible in 2025. So i'm sat on my thumb till tomorrow when I will have to call back to speak to support.

I've had EE TV for a few months and have been really disappointed with the reliability and speed of these boxes - really clunky poor service compared to VM/Sky. Guess you gets what you pay for

[Tank5]

Hi, no help, just to say have exactly the same problem.

Transferred from BT and the internet provision has been rubbish ever since.

[George205]

Connections all fine, rebooted 4 times and no difference, checked all settings, can't get apps or recordings, but channels ok, any thoughts. Gone in to settings and just came up not connecting to internet?

[Jason19991]

Iam also having this issue today with both my pro box and mini I've reset both boxes and reset my router. The pro box which is hard wired seems to be ok now but the mini box initially refused to connect to WiFi despite being connected previously. When Iam finally able to connect to WiFi  it scans for channels it's telling me that I need to subscribe to channels with the same error YVM104

[Profile closed · Accepted solution]

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@George205 wrote:

Connections all fine, rebooted 4 times and no difference, checked all settings, can't get apps or recordings, but channels ok, any thoughts. Gone in to settings and just came up not connecting to internet?

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There are a number of people reporting the same problem across multiple forums, for some it just started working again as randomly as it stopped.

This has been confirmed as an issue on the BT service status page and they are working on fixing it: https://www.bt.com/help/check-service-status 

[Profile closed]

There are a number of people reporting the same problem across multiple forums, for some it just started working again as randomly as it stopped.

This has been confirmed as an issue on the BT service status page and they are working on fixing it: https://www.bt.com/help/check-service-status 

[Brianviet]

Has just happened to me, tried everything, unplugging tv box, resetting hub, and factory reset, now box stuck frozen on  Start Set Up. 🤬

[Midnight_Voice]

@Brianviet 

Nothing you can do to fix issues at the other end 😢