EETV box constantly dropping wifi connection

[ellemcee]

I have had EE fibre broadband and EETV since March 2025, and the TV box has worked with no issues until about maybe 6 weeks ago when it started to disconnect randomly from the wifi with error codes YVM102 or YVM104. I would restart the router and the box and then it might work for a couple of days before doing it again. I have also previous tried reconnecting the box to the hub in the settings menu via wifi-WPS. I could also see this was happening whilst watching live TV as the error message would flash up on screen and then awhile later 'broadband connection restored'. It has continued to happen more and more frequently (everyday, more than once a day), and then last night I tried to reconnect it all for over an hour before I gave up. Everything on the TV box home screen is displaying unavailable YVM102 and this is still the case this morning. 

I see someone else posted a similar issue a few days ago, and it was suggested that they change the wifi band but I'm not seeing this as a menu option for my hub (Smart Hub 6 Plus).

I would appreciate it if anyone has any other thoughts, or is the box just toast? Hub appears to be fine and other devices are connecting no problem. It's very annoying as it's all worked with no issues for about 14 months.

Thanks.

[Seanship]

Hi,

I have a similar issue, I have. A EE TV box and a EE router ( the white one ), everything has been ok for a few months but now the TV freezes and then says it has no internet.

i go to the settings and it can see the router but refuses to connect to it, I even tried the comp SID, no joy.

i did a factory reset ( using instructions from EE website ) a couple of days ago seemed ok, then it’s started again , so nothing has changed.

the connection is wireless and the router is about 5 feet away from the TV box in the livingroom, nothing in between both units , a clear line of sight.

[Leanne_T]

Hi @Seanship 

Thanks for coming back here. 

I would suggest getting in touch with our TV tech guides to get the connection looked into and see what is needed to get this sorted for you. 

Leanne. 

[Seanship]

Hi, 

Done that as fed up with it, eventually they gave sent out a replacement as the EE mini tv box in my kitchen is working fine it’s just the main living one that is broken somehow