EE TV

[Chud777]

Hi all, new to this forum and first day with EE TV. First impressions? Not great. Missing a couple of channels I had with the equivalent package with Sky which is disappointing. The TV Guide is clunky and not user friendly. I mean, why on earth doesn't it default back to the top when you open it? This is a really bad design fault. Also, I'm on the home page and it keeps trying to get me to set up TNT Sports for some reason. I don't want it but the box doesn't care. I can't browse the home page without this being shoved in my face. So, I'm here to ask, what is the cooling off period? Is it 14 days? And does anyone know if Sky make it easy to go back to them? Thanks.

[Chud777]

Called Sky. Going back to them. We live and learn eh.

Been totally had by EE. Faulty box, got to wait for new one, got to wait for engineer visit. Absolute joke. I said this in the shop, and asked for an engineer for on the day, but the young lad wasn't having any of it.

Darren thanks for your help, you did your best.

[DarrenDev]

Sorry that it didn't work first time (a fault - you haven't been "had"), and I'm even more sorry that the helpdesk gave all the wrong advice. You don't need a new box, and an engineer visit wouldn't have helped. I did say not to call, and that I'd raise the fault for you.

No problem though. 

[Chud777]

Yeah no probs, thanks for trying. Okay it's a fault but I saw it coming and said I wanted an engineer on the day. But oh no, EE knew better. Their perfect TV system would be a seamless transition. And as a result they lose a customer. 

It's a bit worrying too that 150 aren't capable of resolving faults that they should be able to.

[Deano1711]

You did the right thing going  back to sky ee are a total mess from top to bottom.  Customer service is the worst i have ever come across even worse than talktalk.  Nothing on there platform works. Darren trys and probably knows deep down that hes fighting a losing battle.

[Profile closed]

Hopefully the new EE ordering system will solve many of the known issues. It’s called ‘Horizon’ and they got it on a cheap deal from Fujitsu.

[Chud777]

In a twist of fate, we spoke to Sky and our TV hadn't been cancelled! So EE have cocked up there too, but it has worked in our favour. We've just plugged the box back in and all is good. We're keeping the broadband though, as it seems to be an improvement on the Sky one we had, but will be cancelling the TV.

[Weerab2024]

@Profile closed I'm just waiting for Jeremy Beadle to be honest 🤣

EE TV is officially the bargain basement for subscription TV in my opinion, with the free to air channels being so stagnant they are beginning to smell. 

Im seriously considering getting the Sky stream multiroom when my contract ends. 

Darren has done his best helping customers including me, but in my opinion it's a sinking ship. 

[Profile closed]

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@Chud777 wrote:

We're keeping the broadband though, as it seems to be an improvement on the Sky one we had, but will be cancelling the TV.

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That is fair, my experience with BT Broadband and kit has been much better than it was with Sky, but then that makes sense when broadband is a core service to BT/EE.

Sky know how to do TV, BT/EE know how to do broadband and mobile, depending on your needs, if you can get that mix at the right price, you will be in a good place.

[Weerab2024]

Agreed, BT/EE broadband is great, its just the TV offering that is poor.

It's that poor they have unofficially owned up to it, being sales for Sky Stream.

Unfortunately anyone who has taken the Entertainment package in a hope it would be improved are stuck till their contract ends. 

[Deano1711]

I had an awful experience with ee broadband  drop outs 4 times a day slow speeds. Ee said was a fault my end after several engineer visits who couldnt find a fault so left EE without any charges moved to sky broadband gfast 150 and have had a solid connection ever since so it shows it was ee end that was the problem. And for 28 quid a month 8 quid cheaper than ee65 and a superior service. And after doing a new deal with sky i get entertainment movies sky sports tnt sports UHD ad skipping and multi room with 6 boxes all for 75 quid a month. I would never go back to ee they are too expensive and offer no more than the other providers