EE TV Box buffering/freezing

[CBoasty]

Hi,

we just signed up to the EE TV full works package and even had an engineer come out last Friday to check our connection and setup. He checked it and we get 150mbps download speed and he said it should be more than enough to get good tv through the wifi.

since he left all we’ve had is all of the apps freeze, tv pretty much unwatchable through the EE TV box. We switch to our smart tv and can watch now tv, Netflix etc with no problems whatsoever… but through the EE Boxes cannot watch anything without the picture breaking up and freezing. This happens to both the pro box and mini box. I have done resets, reset the internet multiple times and this does not help. I even have a wifi extender/repeater setup to see if that mitigates the problem with no success. I have read plenty of posts experiencing similar. It’s frustrating as we just left sky q and didn’t have any issues and we are already debating going back to sky as we are within the cooling off period. Is there any advice on what we can do? Or anyone experiencing similar? Is it the boxes? 

[Lowie]

We are still experiencing buffering and freezing, dispite being connected via Ethernet, much worse at night….. we have now been sent a powerline network extender to replace the old BT one which they have now decided might be the issue.  Not sure if you are using an old BT power extender for the Ethernet cable.  I am going to connect it up later, hoping this rectifies the issue with the new EE box things, but it has taken 4 weeks to get to this point 🙈

our billing issues have finally been sorted…….

[AlistairM4]

Do you have the problem when just watching recordings or is it streaming things from online?

[Lowie]

It’s streaming and watching live TV,we get errors saying we need to add BBC 1 to our subscription, then it says we have no internet, when we do as the kids are watching something fine next door on a smart TV…. I have not recorded anything, but suspect it would buffer,  freeze, and drop out as that what is happening when we watch live TV.

[Jobba]

Hi 

Not sure if you managed to sort the freezing problem, but I had the same issue when I moved from BT to EE. However after a while I noticed that the freezing seemed to happened if I we had the washing machine or dishwasher on and also when a light switch was turned on. This lead me to think of potential electrical surges to the EE box which may be causing the freezes. I checked the power cable into the EE box and noticed that there was no surge protector on the power cable. I have since purchased a surge protector socket and plugged my EE box via this. Its early days as I have only had it plugged in for a few days without any freezing. However bearing in mind it did it multiple times every day, it may be worth you trying this. It cost me £10 on ebay for a three way surge protector socket.

Good Luck