EE TV Box Pro – IPC6023 Error Despite Full Troubleshooting

[Thessalus]

Hi all,

I’m getting the IPC6023 error on my EE TV Box Pro, which I understand is related to multicast streaming.

Here’s what I’ve tried so far:

• Restarted the EE TV Box Pro, EE Hub, and any related devices
• Checked that all equipment is either EE or BT supplied — no third-party routers or mesh systems
• Used a direct wired Ethernet connection between the TV Box and EE Hub
• Performed full factory resets on both the hub and the box
• Verified all software and apps are fully updated
• Reduced network load to rule out congestion
• Checked FTTP mode on the hub is correctly configured

Despite all this, I’m still getting the IPC6023 error. I haven’t contacted EE customer support yet, as it’s currently outside of hours, but I’m beginning to suspect this may be an issue with multicast delivery on EE’s side.

anyone else got any ideas?

Thanks in advance for any help or insights.

[Tvnotworking]

This is a problem when changing your subscription as it can’t handle what EE do with. Youview it needs a software upgrade as I’m on 2nd box in a couple of month 

[DarrenDev]

@Tvnotworking I'm not quite following what you're saying. Are you having issues?  There should be no need for software updates (other than the standard updates we release periodically) or box swaps - all our EE TV boxes should work fine when they're delivered.

[Tvnotworking]

My we box had blank screen did a reset didn’t work phoned ee tech they couldn’t get to work this is second time in as many months they are send out new box as yesterday down grade contract of what tv package and now box doesn’t work when package changes are done box doesn’t like it’s a **bleep**ing **bleep** show by yet another big company give them your money and get a poor service
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[Tvnotworking]

When you change your contact the package to basic the box needs to do what ever and the you get black screen on tv Chanel’s with the error page first this needs to be looked at 

[DarrenDev]

@Tvnotworking the issue you're seeing (IPC6023) is unrelated to you changing subscription. It's a complex fault, with a number of potential causes either in your home, or across our network - swapping the TV box is unlikely to resolve it, and changing TV package would never cause it. I'm sorry that you're having such a bad experience - it's not normal.

[Tvnotworking]

Well that’s just about right had loads of problems with virgin spent 2 hours every Sunday sorting their sh1t out and gave them a bill which they paid but got fed up in the end not getting emails with concert tickets for
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