The EE Community

Will i be charged extra

Will it cost me extra to tx me friend on weeks holiday to Italy from from the UK I'm on unlimited everything plan please help !

Less than 1mbps speed since January

The same signal issue has persisted for over 3 month but ee keep closing the case so that it looks like they’ve resolved an issue and a separate one has arisen. I’m assuming this is to ensure they meet internal SLAs.The excuse I keep being given is t...

Nothing on this website works!

Only half speed on new busiest home fttp

Hi all,I had fttp busiest home installed yesterday with the new WiFi 7 router. Openreach left with it all running fine, but when I checked speed on my laptop connected directly to the router via Ethernet it only said 798 via ookla speed test and some...

Lost SIm card

Unfortunately I have mislaid my SIm card (recently purchased a Galaxy A16) from yourselves. Is it possible to apply for another and at what cost please?

I am currently in Portugal and cannot make calls

I am currently in Portugal and cannot make calls on my mobile iPhone 14 all calls are failing . I have roaming on for eu

Using a 2nd WiFi 7 Hub As An Extender

Hi, I have one room that isn’t obtaining the 700mb guaranteed download speed promised.i have already used the standard Extender that was supplied however, I am shortly to receive a 2nd hub.if this hub has no direct Ethernet connection to the broadban...

Returned EE old kit already and have a proof but still asking to send back

Hi Dear I have returned Old EE kit but keep receiving emails money will be deducted for not sending. I have a proof of Royal Mail send  receipt. 

Highly unstable Wifi

My wifi has been unstable for a few months now, I get high packet loss and network jittering. I have called up multiple times to EE and they have "sent" engineers to fix it the fault but it is never fixed. They have also tried factory resetting the r...

Add-ons page not working and unable to buy roaming package

I am in Belgium currently and need to buy an EU roaming addon for my pay-as-you go monthly package. When I go to the page on my account it’s saying the page isn’t working, and has been saying this since yesterday.Is there an alternative way of buying...