🤦🏻‍♂️ tv

[CraigD4]

Day 3 of being with EE and in a chat to fix the TVbox that has been broken since day 2 and the app closes for maintenance 

[CraigD4]

Guess I won't be watching TV tonight then. Not a great start 

[CraigD4]

 

[Peter_W · Accepted solution]

Welcome to the Community, @CraigD4 

We always aim to complete any app maintenance at times that will have minimal impact, but I appreciate this will be really frustrating if you were trying to get in touch at the time. 

Could you please let us know a bit more about what issues you've been facing here?

Also what steps have you tried so far to resolve this?

Peter

[Weerab2024]

@CraigD4 Have you tried factory resetting it through the settings menu or unplugging it and plugging it back in again

Also if it gets to a stable state after that go into settings and check for updates. 

Apps usually update automatically and so are system updates overnight but if it's a new box it might need a little help to begin with. 

[DarrenDev]

I can see that you managed to resolve this issue @CraigD4 and your TV Box is now working correctly.  Feel free to share any information about what helped you fix it.

[CraigD4]

It was attaching an ethernet lead to the WiFi extender that eventually fixed rather than having it as a wireless connection.

Slightly annoying but luckily the extender was positioned near the tv