Why is my voicemail not working?

EmmaHan · ‎20-07-2023

My voicemail seems to be set up with a bespoke greeting although calls just ring out & are not directed to voicrmail. I use the phone for business use so it's upsetting my clients that they can't leave me a voicemail.

Alex_M · ‎20-07-2023

Hi @EmmaHan,

If you text VM ON to 150, does it say that it has been activated successfully?

Could you try your VM now that you have sent the activation request?

Thanks,
Alex

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View solution in original post

Alex_M · ‎20-07-2023

Hi @EmmaHan,

If you text VM ON to 150, does it say that it has been activated successfully?

Could you try your VM now that you have sent the activation request?

Thanks,
Alex

If I solved your issue, please click the solution button below!

If you found my post useful, click the thumbs up button!

EmmaHan · ‎20-07-2023

Yes it does now, but why did it stop working in the first place?

Alex_M · ‎20-07-2023

Hi @EmmaHan,

Glad it is fixed now.

I am not sure why it would have turned off - maybe just a glitch!

Thanks,
Alex

If I solved your issue, please click the solution button below!

If you found my post useful, click the thumbs up button!

EmmaHan · ‎20-07-2023

Must have been. Thanks for your help!

MelPeck · ‎18-10-2023

I'm having the same issue and when I text VM On to 150 I get the following message:

Sorry, we're having some trouble completing your request at the moment. Please try again later.

It keeps doing this so I can't turn it on. Can anyone help please?

Many thanks 😊

Katie_B · ‎18-10-2023

Hi @MelPeck.

I am sorry to hear you are getting an error message when trying to activate your voicemail.

If this continues please report this to our technical care team. They will also be able to activate this for you.

Katie 🙂