Hello @Leewattsy2 ,
Welcome to the community,
Not sure what you are trying to do or say, would need more information in order to help you, otherwise you will have to ring customer service and they should be able to help, as this is not customer service and we have no idea who you are or where you are, no account access here.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
