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Scam call that sent text mimicking EE security

Sbaseball3
Explorer

I received a call today that my phone said was suspected spam, so was immediately on alert. The call was from 01706 number from Rochdale, but had a south Asian accent, claiming to be from EE. Was hard to understand what he was saying, but it had something to do with EE and BT's merger and how they had received complaints from customers about a fall in signal quality, and so were upgrading customers' SIM cards to improve the quality (I think; again, hard to understand). Hadn't asked me for any details yet other than confirming the last three digits of my phone number, which he clearly already had since he called me. But what spooked me a bit was when I said this was identified as suspected spam call and I still didn't understand the purpose of the call, he said he'd send a text with a code to confirm it was from EE, and indeed I immediately received a text from the same number that I othewise get notifications from EE on, such as when you add a roaming package or whatnot when abroad. So the fact that it came from that same exact number made me question my suspicion -- yet a minute later, when I still wasn't going along with what he was saying or still questioning the purpose of the call, he abruptly ended the call, which made me sure it was a scam call. But how were they able to spoof the text from EE?? It had very similar/same language as prior ones: "Hi from EE. Be alert to fraud - if you didn't ask for this, don't share it, please call us on 0330 123 1105. Your code is ****. Thanks." Anyone know how they can spoof the EE fraud check text? 

1 SOLUTION

Accepted Solutions

My guess would be that they've either tried to log into your EE account with a password they've found on the web that is used elsewhere and has been leaked, or they are attempting to reset your password using your details so that they can access it fraudulently.

The message you're getting is generated by EE as a security measure to ensure that you are the one logging in, hence the part that states "if you didn't ask for this, don't share it".

It is a genuine automated message from EE, but the individual calling was not genuine and it is good that you did not provide this - giving them this PIN may have given them access to your account.

Have a look at some of these resources on Scams and Fraud on the EE site: 

https://ee.co.uk/help/security/staying-safe-online/avoid-and-prevent-scams

https://ee.co.uk/help/security/staying-safe-online/fighting-fraud 

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

Report spam calls by filling the form @ https://www.bt.com/exp/help/contact-bt/form/scams

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

Can you post a screenshot of this text message, to include the "from" line/number? Exclude your number.

There are some scenarios where a SIM replacement is being offered with relation to 5GSA, but the mention about EE & BT's merger does sound like a classic scammers line!

Peter_W
EE Community Support Team

Hi @Sbaseball3 

Welcome to the EE Community!

I've had a check of this number against numbers our team will call from, and it's not one that I'm aware of, so you were right to be cautious!

I would definitely recommend following the link @XRaySpeX shared to get this reported to our team, and it's also worth updating the login details for your online account just to be safe, too.

Peter

My phone doesn't actually let me see the number associated with -EE-, but I've received genuine texts/notifications from EE on this same thread (as you can see below) going all the way back to 2013, so it looks authentic; message in question is bottom/last one

Screenshot_20251022_214204_Messages.jpg

My guess would be that they've either tried to log into your EE account with a password they've found on the web that is used elsewhere and has been leaked, or they are attempting to reset your password using your details so that they can access it fraudulently.

The message you're getting is generated by EE as a security measure to ensure that you are the one logging in, hence the part that states "if you didn't ask for this, don't share it".

It is a genuine automated message from EE, but the individual calling was not genuine and it is good that you did not provide this - giving them this PIN may have given them access to your account.

Have a look at some of these resources on Scams and Fraud on the EE site: 

https://ee.co.uk/help/security/staying-safe-online/avoid-and-prevent-scams

https://ee.co.uk/help/security/staying-safe-online/fighting-fraud