The EE Community

Bill

Missed a call via WhatsApp. Told my wife to ring back (I knew the caller). Have phone set so redial is in the format the call came in. Wife rather than press redial went into contacts and called normally. Result a bill of £274. The call was to China!...

my account is closed?

hi my name is Damon, ive lost my phone with my sim card in it, its a pay as you go sim card and i need it to gain access into everything, see i've managed to login to my ee account but it says my account is now closed for no reason, but i really need...

EE Broadband APP WifI Controls not working

I have recently signed up to EE Broadband.   My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website.   An error message appears and states it is a problem with EE.  I ...

Can I use a second EE Smart Hub Pro as the extender.

Repeated packet loss, high latency, loss of Internet connectivity

I've has a fixed mobile broadband connection for a couple of years. It's performance gets worse over time.page after page of crap like this -Internet connection WAN1 (BT) on port 3 is restored.  Today at 10:05Internet connection WAN1 (BT) on port 3 i...

Phone extension sockets, Digital Voice and broadband speed

Before I was recently migrated from BT to EE I had my BT Hub plugged in to a phone extension socket rather than the master socket (despite the advice not to do this, I was getting average speeds of 44mbps). Once I switched to EE I plugged the new EE ...

Email account

I'm not sure that this is the right Forum but I'm really struggling to find out who I can speak to or where to go to get the information!I've been logged out of an email account (I have 2) and need to reset my password. I think it's happened because ...

Discovery plus dropping sound after ads

There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks