content Lock

[Atob]

Can you explain why it keeps getting turned back on occasionally forcing me to call and get it turned back off?

I have no intention of providing credit card details to "prove" my age because you guys have turned content lock back on without my consent.

I've had to call multiple times over the years and it gets annoying.

My number is old iirc correctly it was a one2one number originally, moved to orange then t mobile for the pay as you go data plans, EE point blank refused to issue a replacement t mobile SIM when I lost my phone a few years ago which is why I'm on EE now.

[Atob]

Downloaded app, no options available other than link device

Entered my details phone number number etc only to be met with this

We have to stop here

We need to confirm some of your details before we can link your products.

Drop into one of our EE stores with a form of ID including your full name and date of birth, and we’ll update your details.

If you can’t get to a store call 150 from your EE mobile or 0800 956 6000 from any other phone.

My number is already registered to me so why am i having to do all this? All the details needed should already be on the system from last time I turned it off.

[Aura82]

Yeah it happened to me also today for the first time pretty sure my own number is older than than 18yrs old lol 

[Aura82]

I’m mean hello I’ve had a direct debit with EE for decades pretty sure I couldn’t have set that up pre 18