Potential scam?

Jules1265 · ‎12-08-2026

I've just had a call from 020 3010 7675 claiming to be from EE and saying that my SIM card would be deactivated and a new SIM would be sent to me. The person closed the call when I said I would research the issue to see if this were true. Am I right to assume it's a scam?

Leanne_T · ‎12-08-2026

Hi there @Jules1265

Thanks for coming here.

This does not look like a number we would contact you from. You can get an idea of the numbers we'd call from on our How do we contact you page and genuine calls from our authorised partners on our Phone numbers EE partners will call from page.

Please follow @XRaySpeX's advice and report the call 🙂

Leanne.

View solution in original post

XRaySpeX · ‎12-08-2026

Report spam calls by filling the form @ https://www.bt.com/exp/help/contact-bt/form/scams

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎12-08-2026

Hi there @Jules1265

Thanks for coming here.

This does not look like a number we would contact you from. You can get an idea of the numbers we'd call from on our How do we contact you page and genuine calls from our authorised partners on our Phone numbers EE partners will call from page.

Please follow @XRaySpeX's advice and report the call 🙂

Leanne.