New SIM card scam.

[M1keEe69]

I received a call today from 07478138267 saying I would be getting a new SIM card and requesting my e-mail address to confirm. They then requested I give them a one time activation code which they emailed me. I lost contact and they rang back on 07410707465 requesting this code again. I refused as by then I realised this was a scam. However I did provide my email address. Can the scammers do anything with this?

[Peter_W · Accepted solution]

Good afternoon @M1keEe69.

Welcome to the EE Community 😊

You were right to be suspicious of this call and not provide the code sent out, but I'd recommend resetting the password for your account at myaccount.ee.co.uk just to be safe.

If you shared your email address, I would be very careful when checking any emails that come through to, especially those claiming to be from us or other companies.

You can also find details of how to report this call to our security team here:

Avoid Scams | Security Help | EE

Peter

[Frankiehumphrie]

Hi, 

This also happened to me today. I unfortunately did not realise that it was a scam and gave them the code sent by EE. 

They were using my name though when the account is still in my dad’s name and DOB etc. Are they able to do anything without changing the address on the account? 

[Lesley_W]

Hi @Frankiehumphrie 

Welcome to our community.

I know how unsettling this can be, and it's important to make sure nothing happens with the information they have gained. I'd recommend getting the account holder to give our team a call as soon as possible to make sure his account is secure and no changes have been made. 

Lesley