It's obviously a scam! The email addy is not even from EE (domain ee.co.uk).
There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.
Does it have a link in it that it tells you to click? Don't go there but what was the link?
Report spam emails to EE by forwarding the email to phishing@EE.co.uk .
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
