GDPR

[julia1967-]

How has EE been able to provide my private mobile phone number to the Alert system on April 23rd? This breaks the rules of GDPR????

[bristolian]

These alerts are not using SMS text messaging technology, they are via cell-broadcast.

The link to gov.uk posted above is worth a read.

[julia1967-]

I do not want this alert to be send to my nearest tower via a cell-broadcast.  If you cannot prevent this, what is the  “legal basis” for sending me  SPAM  on behalf of the government?    It is    SPAM    as it is unwanted and unwelcome and it will cause me alarm and distress as well as an interruption to my life by the state.

I request a reference number for this complaint.

[bristolian]

This is not a means to register complaints, it's just a user discussion forum.

The EE complaints process is set out at https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-pr... although given this is a UK-government scheme, you are likely to be wasting your time with this,

Complaints against government policy should be directed at your local MP.

[julia1967-]

Wasting time..okay..Good to know what complicit network providers think of this.

[Mustrum]

@julia1967-   you appear to be ignoring any advice given by fellow customers on this public forum, but let me remind you that the control is something you can do via your phone:

How do I opt out of government alerts?

You can opt out of the system in your phone's settings, just search for “emergency alerts”, and turn off 'severe alerts' and 'extreme alerts'. You will not receive alerts if your device is turned off or in airplane mode.

Think about this as an equivalent to the old air raid warning system, but updated with the ability to report and provide you with more detailed information in the event of a major issue that is due to happen in your local area.

It is just a test, nothing to worry about, just ignore it of you don't like it. Talk to your MP if it makes you feel better.

[Chris_B]

@julia1967-   Just to point out this is a means to an end and that end you have control off by turning this off within your device settings.    
 
This is just a test this and could eventually lead to the saving of lives ( perhaps you don’t care about that) You do understand that don’t you?.   The network ( all networks) are only making sure that this test at present is going to work.   No private information is required for this to work as it’s a signal that’s just pushed out that your device picks up and give you that information.    

I’ll put it another way 

 Say a child is kidnapped this is a way to inform an area to be aware of that incident and be able to report it to the police should anyone see anything.   That’s just one possible usage for this.   Do you want more possible reasons why it’s a good thing ?    

[julia1967-]

Let’s hope these switch off instruments are spread far and wide to encompass situations like those who need a hidden phone as they endure domestic violence at home and have to keep this phone hidden …god forbid it goes off with this alarm and it is discovered….

[XRaySpeX]

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@julia1967- wrote:

I do not want this alert to be send to my nearest tower via a cell-broadcast. 

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You can't prevent that. It is for the good of all the peeps in that area, not just "couldn't care less" peeps like you 😞 . You can only stop it coming to your own phone by settings on it.

[Chris_B]

@julia1967-   You case has no merit.    It seems the word troll is becoming appropriate.   

I get the feeling you are happy to accept some sort of social media update pushed out your phone via Facebook or Twitter or TikTok or something like it.   But something that’s actually useful you’re going to complain about it. 

[Leanne_T]

Hi @julia1967- 

If you would like help turning the alerts off on your device settings, please let us know the device you are using and we can help you further. 

You can also visit How emergency alerts work - GOV.UK for information on opting out.

Leanne.