Emails

Peggy14 · ‎14-08-2022

Has anyone else received emails from someone claiming to be ee customer services, saying there is a renewal issue with the billing details on your account. I have had two, which is weird, as I only have one account, and I would have thought ee would contact you direct or through the app.

if you have received one of these,please don’t click on the Update Billing button as I think this is a scam

Northerner · ‎14-08-2022

Hi @Peggy14

It's a scam. EE would never email in this way.

Forward the email to abuse@ee.co.uk as per this link.

https://ee.co.uk/help/help-new/safety-and-security/online-security-best-practice/report-abuse-and-ph....

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

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Northerner · ‎14-08-2022

Hi @Peggy14

It's a scam. EE would never email in this way.

Forward the email to abuse@ee.co.uk as per this link.

https://ee.co.uk/help/help-new/safety-and-security/online-security-best-practice/report-abuse-and-ph....

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎14-08-2022

@Peggy14 : It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Does it have a link in it that it tells you to click? Don't go there but what was the link?

Report it to EE by forwarding the email to phishing@EE.co.uk .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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