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EE itself hacked repeatedly to get at my account

FuriousDormouse
Explorer

EE found several changes to my broadband and mobile phones account not made by EE or BT people which would leave electronic footprint.

 

3 times SIM cards have been remotely disabled/locked not by EE and replacement new numbers sent only to be hacked/locked again.

 

An unknown network unknownssid has jumped on my broadband every time I turn off airplane mode for over a year, bypassing Gryphon mesh security and secure TP Link router.

 

So furious now am going to sue EE in small claims court for what this has cost me in trying to secure broadband phones and tabs myself.

 

The only temporary halt was when EE recently locked my account for a week. It needs to be permanently locked as EE itself is clearly hackable.

 

Anyone else have this problem, join me in suing EE and making this risk public.

11 REPLIES 11
I did speak to tow reps at EE. They were spectacularly unhelpful. They did nothing to track the criminals. And not only that, I was sold a contract that was not what I asked for. Then I was mislead by two customer service reps. When I asked to speak to a manager I was told I would get a call from a manager within two hours. That was 4 hours ago. EE has gone right down the pan.
Katie_B
EE Community Support Team

Hi @corijosias

I am sorry to hear you are yet to receive your call back. 

I have sent you a private message for more details. 

Speak soon, 

Katie 🙂