“EE Alert: We've an issue on your latest bill’s…”

[MackeminBristol]

Good morning,

Yesterday evening I received an email with the following content:

“The payment for your latest bill has failed. This can have several reasons. By our Next attempt on Fri 15 Oct 2021, please make sure :

• your card has enough available funds
• your card hasn't expired
• merchant transaction are enabled for your card

͏T͏o ͏a͏v͏o͏i͏d ͏d͏i͏s͏c͏o͏n͏n͏e͏c͏t͏i͏o͏n ͏o͏f ͏y͏o͏u͏r ͏p͏l͏a͏n ͏p͏l͏e͏a͏s͏e ͏u͏p͏d͏a͏t͏e ͏y͏o͏u͏r ͏b͏i͏l͏l͏i͏n͏g ͏d͏e͏t͏a͏i͏l͏s ͏o͏n ͏t͏h͏e ͏f͏o͏l͏l͏o͏w͏i͏n͏g ͏p͏a͏g͏e b͏e͏l͏o͏w :”

This is the first time I’ve had this email. I have not clicked the link, as I have never had a problem with funds in an account. 

The vanity name of the sender is 

EE Customer Services whilst the sender email is do-not-reply-AJSZwiBRTuAay3avi6jC@home.ee.co.uk

Usually I would simply discount these emails as scams, but I am unsure if home.ee.co.uk is a domain registered by EE or not (CentralOps has not shown me any relevant information)

I’d be very grateful if someone could advise.

All the best,

Tom

[Northerner]

Hi @MackeminBristol 

If your last bill was paid then this email is phishing attempt. By email you can spoof any email address as it redirects. 

Thanks

[Leanne_T]

Hi @MackeminBristol

Thanks for coming to the community. 

You can find information in our Email scam: Payment failure message, post. 

Thanks 🙂

Leanne.

[XRaySpeX]

It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Does it have a link in it that it tells you to click? Don't go there but what was the link?

Report it to EE by forwarding the email to phishing@EE.co.uk .