Content lock Removal

KUMI91
Visitor

‎03-11-2023 03:54 PM

Please remove the content lock. I been have using all my debit card to remove the content lock but to no avail. I am over 30 years. Please I am getting frustrated with this network.

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-11-2023 04:15 PM

Are you on contract or PAYG?

  • On Contract: Follow Switching Content Lock OFF or ON .
  • On PAYG: You can't control Content Lock from your MyEE. If you have no credit card you can visit an EE store with some photo ID.
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bristolian
EE Community Star
EE Community Star

‎03-11-2023 05:18 PM

@KUMI91 wrote:

Please remove the content lock. I been have using all my debit card

You can't remove the content lock with a debit card, it must be a credit card.

Debit cards can be held by minors, hence the requirement for credit cards which prove an age of 18+