Cloned phone?

EmChatters · ‎05-11-2025

Someone has just called my number and said they’ve had a missed call from me. But I haven’t phoned anyone. Should I be worried?

XRaySpeX · ‎05-11-2025

Your no. has been spoofed, probably by scammers to hide their id while scamming others. The Number Spoofing Scam - Ofcom explains what could be causing this. It usually dies down after a short time, but if you feel like you need to, you can change your number through our Customer Support team.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Schockwave · ‎05-11-2025

Hello @EmChatters ,

Welcome to the community,

This can happen, I would not worry, no one can clone your number, I have heard others have had the same, I have never had it thus far.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎05-11-2025

Your no. has been spoofed, probably by scammers to hide their id while scamming others. The Number Spoofing Scam - Ofcom explains what could be causing this. It usually dies down after a short time, but if you feel like you need to, you can change your number through our Customer Support team.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎05-11-2025

Hi @EmChatters

This sometimes happens randomly. Try asking EE to refresh your line and restart your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎05-11-2025

@Northerner wrote:
This sometimes happens randomly. Try asking EE to refresh your line and restart your device.

The issue here is that other users are faking their caller-ID. Restarting your phone or having your config refreshed will have no impact here.