Arlo security

[Winniek]

I have no activation code 150 tells me I have no home security. I have registered with my email details that EE hold and I can not access the 24 month subscription. Can anyone help please? 

[Winniek]

I have same issue, 150 tell me i don't have home security. Which i do I have tried everything and it is past for returning what can't be accessed 

[Christopher_G]

Hi @Winniek 

Welcome to the community.

I think you should have received a message from EE after purchasing the Arlo product, to which you should reply ARLO to 150.

When you say 150 tells you that you don't have a product, is that a reply to the text message or have you called to speak to someone about it?

Chris

[Gazaz]

I am in the same position replied to the EE email with ARLO and am getting the same text message reply

Sorry - it doesn't look like you have EE Smart Home Security to receive a voucher code.

[Michael_D · Accepted solution]

Hi @Gazaz 

Welcome to the community.

If you are getting that reply when following the text route, I'd recommend giving our customer service guides a call, and they can bring up your account and look into this further for you.

Michael

[Gazaz]

Yep rang them today and there  was an issue with the registering of a part of the purchase code received and up and running now

[Leanne_T]

Hi @Gazaz 

Thanks for coming back to us with an update. 

Really glad this is now sorted for you. 

Leanne 🙂