@Karin-1360 , you can enable this yourself by logging in online or via the My EE App and clicking on settings and then scrolling down to parental control, click on it. If you cannot do this yourself, you will have to ring customer service.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
