reyres82
Visitor

So you get a new SIM card from the EE Store. You’re up and a physical SIM.

You now want to convert it to an eSIM as you might want a non EE physical SIM like myself. Using the EE app you get an eSIM pop in your text messages code.

Welcome to the merry go round; it just fails to activate yet again. Only bonus is you still have your number on the physical SIM to use.

Come on EE - please get this sorted 🙂

1 REPLY 1
Leanne_T
EE Community Support Team

Morning @reyres82 

Thanks for coming to the community. 

Do you have a pay monthly account? Are you connected to mobile data or WiFi when trying to download the eSIM? 

Leanne 🙂