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stolen iPhone - SIM card question

bordeline
Established Contributor
Established Contributor

‎30-10-2024 09:10 PM

Hello,

my iPhone was stolen last week in central London, soon after the phone was in East London, today in Dubai.

I called EE to tell them and I got a new SIM card the following day, I haven't removed my phone from my apple account

Today I received two scam messages , they wanted me to click on a link saying my Apple ID had been used and another one saying someone was sharing my photos, I'm not fool, I didn't click on anything

my question is, how did they get my phone number if my SIM card  was supposedly  deactivated by EE?

I don't think they have switched my phone on because I have it pending erase 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎31-10-2024 08:04 AM

Good morning @bordeline. 

I am very sorry to hear your phone was stolen in London last week. 

What number did the text messages come from?

Are you aware if the device was blacklisted?

Speak soon, 

Katie

0 Helpful
bordeline
Established Contributor
Established Contributor
In response to Katie_B

‎31-10-2024 10:25 AM

They texted me from two different mobile numbers. I have reported these two numbers to 7726

they want me to click on those links they send . I didn’t . And yes , my mobile phone is blacklisted on immobilised website  but I don’t know if with EE . When I called I don’t think I was asked for a IMEI number 

i would like to know how they got my phone number if my phone is set to erase when it’s turn on 

0 Helpful
Katie_B
EE Community Support Team
In response to bordeline

‎31-10-2024 10:32 AM

Hi @bordeline. 

Thanks so much for reporting these numbers. 

I'd recommend giving us a call to ensure the phone is blacklisted through EE. 

I'm not sure how someone could access your number from your SIM as your right, the SIM will be blocked and once a replacement is issued it can't be reactivated. 

Katie