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still haven’t received it

Syeonn
Visitor

‎28-10-2026 08:22 AM

Hello, I ordered an EE PAYG SIM card on 22 October 2026, but I still haven’t received it.

I’ve tried tracking my order online, but it keeps showing an error.

Could you please check whether my SIM card has been dispatched and when I can expect it to arrive?

I’ve also requested to transfer my existing number from Lebara to EE.

Thank you.

0 Helpful
2 REPLIES 2
Rach_H
EE Community Support Team

‎28-10-2026 11:03 AM

Hi @Syeonn,

Welcome to the Community!

We want to get your new SIM to you as swiftly as possible, so I can understand your concern that this hasn't yet arrived. I'd recommend reaching out to our team, and they will be able to give you an update on what has happened with this. 

Once the SIM arrives and you have activated it, then we will be able to start the process of moving your number. 

Rach

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-10-2026 12:14 PM

@Syeonn SIMs are sent by Royal Mail 2nd Class Untracked. If your area is anything like mine, postal deliveries have been atrocious with some taking over a week.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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