i didnt want a new number

[Hintonkendal560]

Back in June I contacted EE to move my daughters contract to sim only.  EE staff member advised that the move required a new sim.  New sim arrive giving her a new number which we did not want and we made clear at the initial call that it was change of contract only.

From June 25 to November  25 EE charged me for both contracts and seem unwilling to rectify the situation.  As discussion in November had them offer £50 credit.  The over charge is £200 ish.

Has anyone else had same situation and any ideas as to how i resolve ?

David

[bristolian · Accepted solution]

A change of payment plan from phone-based pay-monthly, to SIM-only, is just that - a change of payment plan. There is absolutely no need to replace a perfectly working SIM for what is just an account change.

If that SIM came with a new number, then it sounds like you've been given a new line which will come with a new minimum-term. Has the plan on your original number been changed?

Realistically it's only EE-CS, with access to your account, who can resolve this. When, by the sounds of your post, you last spoke to them in November, how were things left? if you've not followed up in the subsequent period, there would be a natural assumption that you were happy with the outcome. If that's not the case, you should consider a formal complaint ASAP - https://ee.co.uk/help/contact-ee/complaint 

[Hintonkendal560]

Many thanks for you advice.  EE fully understand the issue In November from my part but wanted to listen to the recording in June to verify.  I said I would give them a month to sort properly but no change and now I am minded to take up the issue once again.   The original contract was finally cancelled in November 25.

I will use link above thanks.