i can't make call

[Liza16]

I cannot make or receive calls

[Christopher_G]

Hi @Liza16 

Welcome to the community.

Have you tried restarting your phone? It may be worth popping your postcode into our coverage checker and hitting 'check status'. It'll let you know if we're aware of any problems in your area.

Chris

[Liza16]

Thank you for responding, I already did it but I get that I have a problem in my account, I am trying to communicate with some ascessor but no but they do not answer. Thank you

[Christopher_G · Accepted solution]

Thanks @Liza16 

Please let us know how you get on, hopefully they can help fix this.

Chris

[Liza16]

They have not been able to help me, please can you help me. Thank you

[Liza16]

They have not been able to help me, please can you help me. Thank you

[Liza16]

Service status in your area

There's a problem with your account

[Christopher_G]

Could you post a screenshot of what the coverage checker says when you check the status please, @Liza16?

Chris

[Liza16]

 

[Christopher_G]

I've never seen that message before, to be honest, @Liza16. Did you speak to our technical support team? Did they tell you what is causing the problem?

Are you on contract or pay as you go?

Chris