ee's own mobile number not accepted when trying to keep the old number

[mleczko]

hi

as in title, says not a right number and it have to start with 07 (pro - tip) it does.

halp

[Chris_B]

@mleczko   Did you take out a new contract?  Because you can not port a number from one EE account to another EE account,  you upgrade to keep the same number.   You now have to move your number to a different network on PAYG and then port it back to your new account.  

[mleczko]

i just bought a 5gb £10 sim from the shop and trying to switch from my pay monthly o2

[James_B]

Hi @mleczko,

Welcome to the EE Community. 🙂

If your account hasn't been activated yet, the number won't be recognised by the number transfer form.

Have you started using the SIM yet?

James

[mleczko]

i tried to text got error message. sim is just from the local spar. how do
i activate an account?

[James_B]

Hi @mleczko,

Does your phone show an EE network connection in the status bar?

Have you tried to make a call?

James

[mleczko]

got 2 bars, when i try to ring it says i have got not enough credit

[James_B]

What response do you get if you text BALANCE to 150 @mleczko?

James

[mleczko]

£0. why did this pack cost me £10?

[James_B]

What is the full response you received @mleczko?

Did it mention any pack allowances?

James