eSIM

[Wyremill]

I received my new phone today and I could not transfer my esim over, now neither device has a sim in it. Have been trying for hours now its not on either so I can’t even order a new one without waiting on the phone for an hour too speak too someone. 

[Chris_S]

Hi @Wyremill I'm sorry to hear you're having issues getting your new phone up and running.

If you'd like to download an eSIM for you new phone, you can do so through your My EE account.

We have a web page which gives details on how to get a new eSIM for you phone and how to get the eSIM all set up, just click this link here: eSIM

Chris S