eSIM not working after factory reset

[Mitul1]

Hi I had to reset my iPhone 13 pro after a making a passcode error too many times. I have restored the iPhone but the pnoe no longer recognises a SIM. I had an eSIM. How do I get my eSIM back? Have I lost my phone number?

Thanks

Mitul

[James_B · Accepted solution]

Hi @Mitul1,

Welcome to the EE Community. 🙂

No, you won't have lost your number, you'll just need to set up a replacement eSIM.

Please get in touch on 07953 966 250 or visit your local EE store.

Thanks

James